Telemedicine and Beyond: Halodoc’s Digital Supply Chain Strategy for Better Medical Access and Quality in Indonesia

Abstrak

The development of digital technology in the health sector is very important because it can overcome the limitations of access to medical services, especially in developing countries with limited infrastructure. This 0study aims to examine the implementation of digital supply chain strategies by HaloDoc in optimising healthcare services in Indonesia. It also aims to explore how digital technology integration improves operational efficiency and patient satisfaction in telemedicine services. The research method used was a literature study with a qualitative approach, reviewing various journals, industry reports, and official documents related to the digitalisation of the healthcare supply chain. The data was analysed using content analysis to classify the findings into themes such as service efficiency, drug stock management, and patient data security. The results showed that digitalisation of the supply chain at HaloDoc increased the speed of drug distribution, reduced patient waiting times, and expanded service coverage to remote areas. The integration of technologies such as Artificial Intelligence, cloud computing, and big data analytics also strengthens the efficiency of drug stock management and real-time prediction of patient needs. In conclusion, the implementation of a technology-based digital supply chain at HaloDoc has proven effective in improving operational efficiency and the quality of digital health services in Indonesia. The limitation of this research lies in the scope of the study which only uses secondary data, so it is recommended that future research use direct interview methods or case studies to get a more comprehensive perspective from internal companies and service users.