The Influence of Brand Experience and Brand Personality on Consumers Perceived Value and Repurchase Intention Skincare Branded Products: The Moderating Role of Brand Image and Perceived Price

Isi Artikel Utama

Anas Hidayat
Aisyah Shafira Maharani
Muhammad Bakr Muhlison
Lalu Supardin

Abstrak

This research aims to determine the influence of Brand Experience and Brand Personality on Perceived Value and Consumer Repurchase Intentions for skincare branded products: The Moderating Role of Brand Image and Perceived Price. The data collection technique uses purposive sampling. The amount of data collected was 250 respondents. The measurement scale uses a Likert scale (1-5). The analytical tool used in this research uses Structural Equation Modeling (SEM-PLS). This research aims to explore the influence of Brand Experience and Brand Personality on Perceived Value and Consumer Repurchase Intentions: The Moderating Role of Brand Image and Perceived Price on the Skincare product. The first finding from this research shows that brand experience has a significant positive effect on the brand personality of the skincare product. The second finding from this research shows that brand experience has a significant positive effect on brand personality, perceived value of the Skincare product. The third finding from this research shows that brand personality has a significant positive effect on the brand personality skincare branded product. The fourth finding from this research shows that perceived value has a significant positive effect on repurchase intentions skincare branded product. The fifth finding from this research shows that brand image does not play a moderating role in the influence of perceived value on repurchase intentions skincare branded product. The sixth finding from this research shows that price perception does not play a moderating role in the influence of perceived value on repurchase intentions Skincare branded product.

##plugins.themes.bootstrap3.displayStats.downloads##

##plugins.themes.bootstrap3.displayStats.noStats##

Rincian Artikel

Bagian
Articles

Referensi

Aaker, J. L. (1997). “Dimensions of brand personality”, Journal of Marketing Research, vol.34, pp.347–356.

Aghekyan-Simonian, M., Forsythe, S., Kwon, W. S., & Chattaraman, V. (2012). The role of product brand image and online store image on perceived risks and each and presentation to Asonline purchase intentions for apparel. Journal of Retailing and Consumer Services, 19(3), 325-331.

Anselmsson, J., Vestman Bondesson, N., & Johansson, U. (2014). Brand image and customers' willingness to pay a price premium for food brands. Journal of Product & Brand Management, 23(2), 90-102.

Bairrada, C. M., Coelho, A., Lizanets, V. (2018). “The impact of brand personality on consumer behavior: the role of brand love”, Journal of Fashion Marketing and Management: An International Journal.

Azoulay, A. & Kapferer, J.N. (2003). “Do brand personality scales really measure brand personality?”, Journal of Brand Management, vol.11 no.2, pp.143-155.

Biswas, A. (1992). The moderating role of brand familiarity in reference price perceptions. Journal of Business Research, 25(3), 251-262.

Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers' assessments of service quality and value. Journal of consumer research, 17(4), 375-384.

Bouhlel, O., Mzoughi, N., Hadiji, D., & Slimane, I. B. (2011). “Brand personality’s influence on the purchase intention: A mobile marketing case”, International Journal of Business and Management, vol.6 no.9, pp.210.

Boon, L. K., Fern, Y. S., & Chee, L. H. (2020). “Generation Y's Purchase Intention towards Natural Skincare Products: A PLS-SEM Analysis”, Global Business and Management Research, vol.12 no.1, pp.61-77.

Brakus, J. J., Schmitt, B. H., Zarantonello, L. (2009). “Brand experience: What is it? How is it measured? Does it affect loyalty?”, American Marketing Association, vol.73, pp.52-68.

Byungura, j. C., Hansson, H., Muparasi, M., & Ruhinda, B. (2018). “Familiarity with Technology among First-Year Students in Rwandan Tertiary Education”, Electronic Journal of e-Learning, vol.16 no.1, pp.30-45.

Chen, L., Li, Y. Q., & Liu, C. H. (2019). How airline service quality determines the quantity of repurchase intention-Mediate and moderate effects of brand quality and perceived value. Journal of Air Transport Management, 75, 185-197.

Chen, S. C., & Lin, C. P. (2015). “The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study”, Technological forecasting and social change, vol.96, pp.40-50.

Cheong, S., Coulthart, J., Kanawati, J., Han, A., Li, J., Maryarini, P., Ono, C., Pookan, M., Robles, D., Numeral, Y., Sherigar, S., Yan, S., Yeoh, T., Theseira, L., & Baik, H. (2016). “Asia Personal Care Cosmetics Market Guide 2016”, International Trade Administration, pp.234.

Chin, J., Jiang, B. C., Mufidah, I., Persada, S. F., & Noer, B. A. (2018). “The investigation of consumers’ behavior intention in using green skincare products: a pro-environmental behavior model approach”, Sustainability, vol.10 no.11, pp.3922.

Coelho, F. J., Bairrada, C. M., & de Matos Coelho, A. F. (2020). “Functional brand qualities and perceived value: The mediating role of brand experience and brand personality”, Psychology & Marketing, vol.37 no.1, pp.41-55.

Cuong, D. T. (2020). The role of brand trust as a mediator in the relationship between brand satisfaction and purchase intention. International Journal of Psychosocial Rehabilitation, 24(6), 14726-14735.

Davies, G., Rojas-Méndez, J.I., Whelan, S., Mete, M. and Loo, T. (2018). “Brand personality: theory and dimensionality”, Journal of Product and Brand Management, vol.27 no.2, pp.115-127.

De Oliveira Santini, F., Ladeira, W. J., Sampaio, C. H., & Pinto, D. C. (2018). The brand experience extended model: a meta-analysis. Journal of Brand Management, 25, 519-535.

De Toni, D., Eberle, L., Larentis, F., & Milan, G. S. (2018). Antecedents of perceived value and repurchase intention of organic food. Journal of Food Products Marketing, 24(4), 456-475.

Ding, C. G., & Tseng, T. H. (2015). “On the relationships among brand experience, hedonic emotions, and brand equity”, European Journal of Marketing, vol.49 no.7/8, pp.994–1015.

Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of marketing research, 28(3), 307-319.

Dunuwille, V. M., & Pathmini, M. G. S. (2016). Brand image and customer satisfaction in mobile phone market: study based on customers in Kandy district. Journal of Business Studies, 3(1), 1-13.

El-Said, O. A. (2020). Impact of online reviews on hotel booking intention: The moderating role of brand image, star category, and price. Tourism Management Perspectives, 33, 100604.

Ferdinand, Augusty. (2002). “Structural Equation Modeling Dalam Penelitian Manajemen Edisi II”, Badan Penerbit Universitas Diponegoro.

Fournier, S. (1998). “Consumers and their brands: Developing relationship theory in consumer research”, Journal of Consumer Research, vol.24 no.4, pp.343–373.

Ghozali, Imam. 2013. Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 Update PLS Regresi. Semarang: Badan Penerbit Universitas Diponegoro.

Goh, S.K., Jiang, N., Hak, M.F.A. and Tee, P.L. (2016). “Determinants of smartphone repeat purchase intention among malaysians: a moderation role of social influence and a mediating effect of consumer satisfaction”, International Review of Management and Marketing, vol.6 no.4, pp.993-1004.

F. Hair Jr, J. et al. (2014) “Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research,” European Business Review, 26(2), hal. 106–121. Tersedia pada: https://doi.org/10.1108/EBR-10-2013-0128.

Hair, J.F. et al. (2016) A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks: SAGE Publications. Tersedia pada: https://books.google.co.id/books?id=C%5C_EmjgEACAAJ.

Hair Jr, J.F., Black, W.C., Babin, B.J. & Anderson, R.E. (2019). Multivariate Data Analysis 9th Edition. Boston: Cengage Learning.

Han, H., & Ryu, K. (2009). The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry. Journal of hospitality & tourism research, 33(4), 487-510.

Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). “Customer repurchase intention”, European Journal of Marketing, vol.37 no.11/12, pp.1762–1800.

Jan, M., Haque, A., Abdullah, K., & Anis, Z. (2019). “Elements of advertisement and their impact on buying behaviour: A study of skincare products in Malaysia”, Management Science Letters, vol.9 no.10, pp.1519-1528.

Jeong, G. Y., Im, C. C., & Kim, M. S. (2017). The effect of brand experience provider on brand experience: focus on korean cosmetic brand shop. Journal of Applied Business Research (JABR), 33(6), 1205-1228.

Katadata.co.id. (2019. 19 Desember). Google Ungkap Pencarian tentang Kecantikan Naik 30% Tahun Ini. Diakses pada 5 Oktober 2022, dari https://katadata.co.id/marthathertina/digital/5e9a4c3e10e69/google-ungkap-pencarian-tentang-kecantikan-naik-30-tahun-ini

Kang, J., Manthiou, A., Sumarjan, N., & Tang, L. (2017). An investigation of brand experience on brand attachment, knowledge, and trust in the lodging industry. Journal of Hospitality Marketing & Management, 26(1), 1-22.

Khan, I., & Rahman, Z. (2015). “A review and future directions of brand experience research”, International Strategic Management Review, vol.3 no.1-2, pp.1-14.

Khang, A., & Sharma, H. (2012). “Using Brand Personality to enhance brand trust and perceived value: An empirical study of the brand Lux”, Asia-Pacific Journal of Management Research and Innovation, vol.8 no.3, pp.323-335.

Kim, P., Vaidyanathan, R., Chang, H., & Stoel, L. (2018). “Using brand alliances with artists to expand retail brand personality”, Journal of Business Research, vol. 85, pp. 424-433.

Kim, D., Magnini, V. P., & Singal, M. (2011). The effects of customers’ perceptions of brand personality in casual theme restaurants. International journal of hospitality management, 30(2), 448-458.

Kotler, P., & Susanto, A. B. (2001). Manajemen Pemasaran di Indonesia, Salemba Empat. Jilid II.

La, V., Patterson, P., & Styles, C. (2009). Client-perceived performance and value in professional B2B services: An international perspective. Journal of International Business Studies, 40, 274-300.

Lam A. Y. C., Lau M. M., Cheung R. (2016). Modelling the relationship among green perceived value, green trust, satisfaction, and repurchase intention of green products. Contemp. Manag. Res. 12 47–60.

Louis, D., & Lombart, C. (2010). Impact of brand personality on three major relational consequences (trust, attachment, and commitment to the brand). Journal of product & brand management, 19(2), 114-130.

Lien, C. H., Wen, M. J., Huang, L. C., & Wu, K. L. (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review, 20(4), 210-218.

Lin, C., Wu, Y. S., & Chen, J. C. V. (2013, May). Electronic word-of-mouth: The moderating roles of product involvement and brand image. In Proceedings of 2013 international conference on technology innovation and industrial management (Vol. 2947).

Malhotra, Naresh K. (2010). Marketing Research: An Applied Orientation 6th Edition, New Jersey: Person Education. Inc.

Miao, M., Jalees, T., Zaman, S. I., Khan, S., Hanif, N. U. A., & Javed, M. K. (2022). The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment. Asia Pacific Journal of Marketing and Logistics, vol.34 no.10, pp.2184-2206.

Micu, A.E., Bouzaabia, O., Bouzaabia, R., Micu, A. & Capatina, A. (2019). “Online customer experience in e-retailing: implications for web entrepreneurship”, International Entrepreneurship and Management Journal, vol.15, pp.651-675.

Mittal, V., Ross Jr, W. T., & Baldasare, P. M. (1998). The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions. Journal of marketing, 62(1), 33-47.

Moore, R. T. (1981). Results of Fingerprint Image Quality Experiments. Institute for Computer Sciences and Technology, US Department of Commerce, National Bureau of Standards.

Moliner, M. A., Sánchez, J., Rodríguez, R. M., & Callarisa, L. (2007). Perceived relationship quality and post‐purchase perceived value: An integrative framework. European Journal of Marketing, 41(11/12), 1392-1422.

Noor, J. (2017) Metodologi Penelitian: Skripsi, Tesis, Disertasi, dan Karya Ilmiah. Jakarta: Kencana.

Nysveen, H., Oklevik, O., & Pedersen, P. E. (2018). “Brand satisfaction: Exploring the role of innovativeness, green image and experience in the hotel sector”, International Journal of Contemporary Hospitality Management, vol. 30 no. 9, pp. 2908-2924.

Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. Boston, MA: McGraw-Hill.

Ong, C. H., Lee, H. W., & Ramayah, T. (2018). “Impact of brand experience on loyalty”, Journal of Hospitality Marketing & Management, vol.27 no.7.

Padgett, D., & Allen, D. (1997). Communicating experiences: A narrative approach to creating service brand image. Journal of advertising, 26(4), 49-62.

Pham, Q. T., Tran, X. P., Misra, S., Maskeliūnas, R., & Damaševičius, R. (2018). Relationship between convenience, perceived value, and repurchase intention in online shopping in Vietnam. Sustainability, 10(1), 156.

Porter, M. E. (1994). “The role of location in competition”, Journal of the Economics of Business, vol.1 no.1, pp.35-40.

Rahi, S. (2016). Impact of customer perceived value and customer's perception of public relation on customer loyalty with moderating role of brand image. Journal of Internet Banking and Commerce, 21(2), 1.

Reichheld, F.F (1996). Learning from Customer Defections. Havard Business Review, March/April, 56-69.

Ryu, K., Han, H., & Kim, T. H. (2008). The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions. International journal of hospitality management, 27(3), 459-469.

Trasorras, R., Weinstein, A., & Abratt, R. (2009). Value, satisfaction, loyalty and retention in professional services. Marketing Intelligence & Planning, 27(5), 615-632.

Samiee, S. (1994). Customer evaluation of products in a global market. Journal of international business studies, 25, 579-604.

Sanny, L., Arina, A., Maulidya, R., & Pertiwi, R. (2020). “Purchase intention on Indonesia male’s skin care by social media marketing effect towards brand image and brand trust”, Management Science Letters, vol.10 no.10

Sawaftah, D., Calıcıoglu, C., & Awadallah, R. (2020). The relationship between viral marketing and consumer purchase intention, the moderator role of brand image and age: Evidence from smartphone users in North Cyprus. Management science letters, 10(6), 1307-1320.

Schiffman, LG. & Wisenblit, J.L. 2015, Consumer Behavior, 11th Edn, Pearson, London, England.

Shahzad, M. F., Bilal, M., Xiao, J., & Yousaf, T. (2019). “Impact of smartphone brand experience on brand equity: With mediation effect of hedonic emotions, utilitarian emotions and brand personality”, Journal of Islamic Marketing, vol.10 no.2, pp.440-464.

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta, CV.

Suhud, U., & Willson, G. (2019). Low-cost green car purchase intention: Measuring the role of brand image on perceived price and quality.

Sung, Y., Choi, S. M., Ahn, H., & Song, Y. A. (2015). Dimensions of luxury brand personality: Scale development and validation. Psychology & Marketing, 32(1), 121-132.

Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of retailing, 77(2), 203-220.

Syaiful, B. (2018). Metode Penelitian Binsis – Lengkap dengan Teknik Pengolahan Data SPSS (Andi (ed.)).

Syauki, W. R., & Avina, D. A. A. (2020). “Persepsi dan preferensi penggunaan skincare pada perempuan milenial dalam perspektif komunikasi pemasaran”, Jurnal Manajemen Komunikasi, vol.4 no.2, pp.42-60.

Wang, X., & Yang, Z. (2010). The effect of brand credibility on consumers’ brand purchase intention in emerging economies: The moderating role of brand awareness and brand image. Journal of global marketing, 23(3), 177-188.

Wiedmann, K. P., Labenz, F., Haase, J., & Hennigs, N. (2017). “The power of experiential marketing: exploring the causal relationships among multisensory marketing, brand experience, customer perceived value and brand strength”, Journal of Brand Management, vol.25, pp.101-118.

Yoon, H. H., Kim, J. S., & Oh, J. K. (2012). “Principle of marketing”, Seoul: Chongmok Publishing Co.

Zhang, Y. (2015). The impact of brand image on consumer behavior: A literature review. Open journal of business and management, 3(01), 58.

Zeithaml, V. A. (1988). “Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence”, Journal of Marketing, vol.52 no.3, pp.2–22.