Utilization of System Application and Product in Data Processing (SAP) to Support Employee Data Management Effectiveness
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Abstrak
In the era of digital transformation, effective employee data management has become a crucial necessity for large companies such as PT Telkom Indonesia Regional 2. The operational complexity and need for accurate and real-time data have driven the adoption of System Application and Product in Data Processing (SAP) systems, particularly the Human Capital Management (HCM) module. This research aims to examine the utilization of SAP in supporting employee data management effectiveness, identify influencing factors, and explore implementation constraints and solutions. Using a phenomenological qualitative approach, data were collected through in-depth interviews, observations, and documentation involving five employees directly engaged in SAP HCM usage. The research findings indicate that SAP HCM provides tangible benefits in improving data efficiency and accuracy; however, its effectiveness remains hindered by limitations in user training, restricted network access, and suboptimal system integration. In conclusion, SAP HCM has strategic potential in supporting human resource management if supported by continuous training and system infrastructure strengthening. The limitations of this study lie in its narrow regional scope and purely qualitative approach; further research is recommended to encompass other regions and employ quantitative methods to strengthen the generalizability of findings.
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