Mental Workload Model: Basic Psychological Needs Theory Approach

Main Article Content

Suci Utami Wikaningtyas
Priyastiwi
Ya Sinta Susi Diyaningsih
Erlina Septiyaningrum

Abstract

The purpose of this study is to examine and analyze the effect of person-organization fit (P-O fit) on mental workload, with basic psychological needs frustration (BPNF) turnover intention as an intervening variable in Yogyakarta Special Region hospitals. The sample for this study was vocational nurses in Yogyakarta Special Region hospitals. Through a survey of 153 respondents, processed by the structural equation modeling (SEM) analysis method. The results of this study show that P-O fit has a moderately strong positive effect on mental workload. P-O fit has a weak negative effect on turnover intention. P-O fit has a moderately strong positive effect on BPNF. BPNF has a strong positive effect on turnover intentions. Turnover intentions have a very weak positive effect on mental workload. BPNF has a weak positive effect on mental workload. BPNF mediates the effect of P-O fit on turnover intention and mental workload. Turnover intention do not mediate the effect of P-O fit on mental workload. Based on the findings, the hospital leaders should bring nurse’s low mental workload through implementing Islamic Spiritual Organization (ISO), with basic psychological needs supporting in each of its dimension. This study is expected to be a reference for practitioners in strategic human resurce management, especially regarding human resource retention function implementing ISO. ISO contributes to increase P-O fit and BPNF, finally the decrease of mental workload. 

Downloads

Download data is not yet available.

Article Details

Section
Articles

References

Abbasi, M.U.R. (2022), “A Conceptual Framework for Management in the Light of Islamic Perspective: An Analytic Stud,” Pakistan Journal of Islamic Philosophy, 4(1).

Abun, D. et al. (2019) ‘Measuring Basic Psychological Need Satisfaction and Frustration and Work Engagement of Employees of Divine Word Colleges in Ilocos Region, Philippines’, International Journal of English Literature and Social Sciences, 4(2), pp. 306–321. Available at: https://doi.org/10.22161/ijels.4.2.21.

Agustiawan, M.N. (2013) ‘Spiritualisme Dalam Islam’, Journal of Chemical Information and Modeling, 53(9), pp. 1689–1699.

Ahmad, M. and Khan, S. (2016) ‘A Model of Spirituality for Ageing Muslims’, Journal of Religion and Health, 55(3), pp. 830–843. Available at: https://doi.org/10.1007/s10943-015-0039-0.

Akca, M & Kucukoglu, M.T. (2020),”Relationship between Mental Workload, Burnout, and Job Performance: A Research among Academicians,” In book: Evaluating Mental Workload for Improved Workplace Performance, 49-68, DOI: 10.4018/978-1-7998-1052-0.ch003.

Aprilia, T.D., Somantri, I., & Mirwanti, R. (2019),” Nurses’Mental Workload in CriticalCare Rooms and Emergency,” Journal of Nursing Care, 2(3), DOI:https://doi.org/10.24198/jnc.v2i3.20372.

Arrum, D., Yulia, S., Muliyadi, Asiah, N. (2024),” The Identifying Factors Affecting Nursing Worload: A Literature Review,” Jurnal Keperawatan Priority, 7(1).

Bright, L. (2021),”Does Person-Organization Fit and Person-Job Fit Mediate the Relationship between Public Service Motivation and Work Stress among U.S. Federal Employees?,” Administrative Sciencies, 11(2), https://doi.org/ 10.3390/admsci11020037.

Chandra, P., Marhayati, N., & Aliza, E.M. (2020),” The Effect of Islamic Spiritual Extracurricular on Student Behavior in Bengkulu,” Conciencia, 20(1), https://doi.org/10.19109/conciencia.v20i1.5485.

Chenarboo, F.J., Hekmatshoar, R., & Fallahi, M. (2022),” The Influence of Physical and Mental Workload on the Safe Behavior of Employees in the Automobile Industry, Heliyon, 8(10), DOI: https://doi.org/10.1016/j.heliyon.2022.e11034

Darmawan, A. (2023), “85% Penduduk di DI Yogyakarta Beragama Islam,” databoks, 12 April

Demir, M., Demir, S., & Nield, K. (2015), “The Relationship between Person-Organization Fit , Organizational Identification, and Work Outcomes,” Journal of Business Economics and Management, 16(2), doi: 10.3826/16111699.2013.785975.

Destiani, W., Mediawati, A.S., & Permana, R.H. (2020),” The Mental Workload of Nurses in The Role of Nursing Care Providers,” Journal of Nursing Care, 3(1), DOI: 10.24198/jnc.v3i1.22938.

Evcili, F. and Demirel, G. (2022) ‘The Effects of Workload on the Styles of Anger Expression and “Trait Anger” of Healthcare Professionals Working in a Covid-19 Pandemic Hospital’, in Perspectives in Psychiatric Care, p. 13009. Available at: https://doi.org/10.1111/ppc.13009.

Farkhani, Z.N., Hosyar, V. & Mashhadi, A. (2017),”The Impact of Person-Organization Fit and Orgaizational Commitment on Counterproductive Work Behavior: An Empirical Study on Health Sector, 13th InternationalConference on Knowledge, Economy & Management Proceedings.

Fares, D. and Bin Noordin, K. (2016) ‘Islamic Spirituality , Organizational Commitment and Organizational Citizenship Behavior : A Proposed Conceptual Framework’, Middle East Journal of Business, 11(1), pp. 28–37. Available at: https://doi.org/10.5742/mejb.2015.92769.

Gautam, D. & Arora, N. (2019), ‘A Review and Critique to Model of Workplace Spirituality’, Think India Journal, 22(14), ISSN:0971-1260

Germer, C. & Neff, K.D. (2019),”Mindful Self-Compassion (MSC), The Handbook of Mindfulness-Based Programs: Every Established Intervention, from Medicine to Education, London: Routledge.

Goodboy, A.K. and Kline, R.B. (2017) ‘Statistical and Practical Concerns With Published Communication Research Featuring Structural Equation Modeling’, Communication Research Reports, 34(1), pp. 68–77. Available at: https://doi.org/10.1080/08824096.2016.1214121.

Hadi, M. (2024),”Pelayanan yang Profeik, UM Metro, 30 Januari

Harold, C.M., Oh, I. S., Holtz, B. C., Han, S. and Giacalone, R. A. (2016) ‘Fit and Frustration as Drivers of Targeted Counterproductive Work Behaviors: A Multifoci Perspective’, Journal of Applied Psychology, 101(11), pp. 1513–1535. Available at: https://doi.org/10.1037/apl0000150.

Hassan, A. (2006), Bulughul-Maram Ibnu Hajar Al-A’asqalani, Bandung: Diponegoro.

Herdiana, R.P. & Sary, F.P. (2023),” How Workload Impacts the Employee Performance and How Work Stress act as a Mediating Variable in Shoes Manufacturing Company,” International Journal of Research in Business and Social Science, 12 (5): 164-173, DOI: 10.20525/ijrbs.v12i5.2756

Iman, M. (2020),”Amanah menjadikan Tenang,” Muhammdiyah.

Indonesia, K.A.R. (2019) ‘Al-Qur’an dan Terjemahannya Edisi Penyempurnaan 2019’, Lajnah Pentashihan Mushaf Al- Qur’an, p. 283. Available at: https://pustakalajnah.kemenag.go.id/detail/135.

Junaedi, M. & Wulani, F. (2021),” The Moderating Effect of Person-Organization Fit on the Relationship between Job Stress and Deviant Behaviors of Frontline Employees,” International Journal of Workplace Health Management, 14(5): 492-505, https://doi.org/10.1108/IJWHM-06-2020-0103.

Lakdawala, Y., Qasmi, A., & Chettiar, C. (2018),” Relationship between Islamic Spiritual and Psychological Well-being, Depression, and Anxiety,” Indian Journal of Mental Health, 5(1).

Legault, L. (2016) ‘Intrinsic and Extrinsic Motivation’, in V. Zeigler-Hill and T.K. Shackelford (eds) Encyclopedia of Personality and Individual Differences. Springer International Publishing, pp. 1–4. Available at: https://doi.org/10.1007/978-3-319-28099-8_1139-1.

Legault, L. (2017) ‘Self-Determination Theory’, in V. Zeigler-Hill and T.K. Shackelford (eds) Encyclopedia of Personality and Individual Differences. Springer International Publishing, pp. 1–9. Available at: https://doi.org/10.1007/978-3-319-28099-8_1162-1.

Li, L., Feng, Z., Zhu, M., Yang, J., and Yang, L. (2023), The mediating Effect of Personality on Mental Workload and Perceived Professional Benefits of Nurses in East China,” BMC Nursing, 22(440), https://doi.org/10.1186/s12912-023-01603-3

Longo, Y., Alcaraz-Ibáñez, M. and Sicilia, A. (2018) ‘Evidence Supporting Need Satisfaction and Frustration as Two Distinguishable Constructs’, Psicothema, 30(1), pp. 74–81. Available at: https://doi.org/10.7334/psicothema2016.367.

Lufaefi (2021),”Lengkap!5 Hadits Nabi tentang Keharusan Bekerja Keras,” Akurat.co, 6 April

McAdams, D.P. (2024),” Self and Identity,” Noba, Northwestern University

Milliman, J., Czaplewski, A.J. and Ferguson, J. (2003) ‘Workplace Spirituality and Employee Work Attitudes: An Exploratory Empirical Assessment’, Journal of Organizational Change Management, 16(4), pp. 426–447. Available at: https://doi.org/10.1108/09534810310484172.

Moghadam, K. N., Masouleh, S. R., Chehrzad, M. M. and Leili, E. K. (2019) ‘The Mental Workload and Its Correlated Factors in Nurses Working in Intensive Care Units’, Journal of Holistic Nursing and Midwifery, 29(2), pp. 82–89. Available at: https://doi.org/10.32598/JHNM.29.2.82.

Morley, M.J. (2007) ‘Person-Organization Fit’, Journal of Managerial Psychology, 22(2), pp. 109–117. Available at: https://doi.org/10.1108/02683940710726375.

Nabilah, R.A. (2023),”7 Dalil tentang Pemimpin menurut Al-Qur’an dan Hadits,” detikHikmah, 23 Oktober

Nashwan, A. J., Abujaber, A. A., Villar, R. C., Nazarene, A., Al-Jabry, M. M. and Fradelos, E. C. (2021) ‘Comparing the Impact of Covid-19 on Nurses’ Turnover Intentions before and during the Pandemic in Qatar’, Journal of Personalized Medicine, 11(6), p. 456. Available at: https://doi.org/10.3390/jpm11060456.

Olafsen, A. H., Niemiec, C. P., Halvari, H., Deci, E. L. and Williams, G. C. (2017) ‘On the Dark Side of Work: A Longitudinal Analysis using Self-Determination Theory’, European Journal of Work and Organizational Psychology, 26(2), pp. 275–285. Available at: https://doi.org/10.1080/1359432X.2016.1257611.

Olafsen, A. H., Niemiec, C. P., Deci, E. L., Halvari, H., Nilsen, E. R. and Williams, G. C. (2021a) ‘Mindfulness Buffers the Adverse Impact of Need Frustration on Employee Outcomes: A Self-Determination Theory Perspective’, Journal of Theoretical Social Psychology, 5(3), pp. 283–296. Available at: https://doi.org/10.1002/jts5.93.

Olafsen, A.H., Halvari, H. and Frølund, C.W. (2021b) ‘The Basic Psychological Need Satisfaction and Need Frustration at Work Scale: A Validation Study’, Frontiers in Psychology. Available at: https://doi.org/10.3389/fpsyg.2021.697306.

Rahajeng, D.P., Sahl, I. A., Aurellia, K., & Nur, K.D. (2021), “Analisis Bebena Kerja Mental Pegawai Administrasi di Perusahaan Ekspedisi TIKI Yogyakarta,” Seminar dan Konferensi Nasional IDEC 2021, 26-27 Juli.

Rana, M.H. and Malik, M.S. (2016) ‘Human Resource Management from an Islamic Perspective: A Contemporary Literature Review’, International Journal of Islamic and Middle Eastern Finance and Management, 9(1), pp. 109–124. Available at: https://doi.org/10.1108/IMEFM-01-2015-0002.

Robbins, S.P. & Judge, T.A. (2017), Organizational Behavior, 17th ed., Harlow Pearson Education

Ridha, A. & Tamhid, A.R.S. (2001), Al-Islam/ Sa’id Hawwa, Jakarta: Al-I’tishom Cahaya Umat

Roczniewska, M., Retowski, S. and Tory Higgins, E. (2018) ‘How Person-Organization Fit Impacts Employees’ Perceptions of Justice and Well-Being’, Frontiers in Psychology, 8(Jan). Available at: https://doi.org/10.3389/fpsyg.2017.02318.

Rubio, S., Díaz, E., Martín, J. and Puente, J. M. (2004) ‘Evaluation of Subjective Mental Workload: A Comparison of SWAT, NASA-TLX, and Workload Profile Methods’, Applied Psychology, 53(1), pp. 61–86. Available at: https://doi.org/10.1111/j.1464-0597.2004.00161.x.

Ryan, R.M., Deci, E. L. (2000) 'Self-Determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-Being', American Psychologist, 55, 68–78. doi:10.1037/0003-066X.55.1.68

Ryan, R.M. and Deci, E.L. (2020) ‘Intrinsic and Extrinsic Motivation from a Self-Determination Theory Perspective: Definitions, Theory, Practices, and Future Directions’, Contemporary Educational Psychology, 61, p. 101860. Available at: https://doi.org/10.1016/j.cedpsych.2020.101860.

Sari, M. & Suliantoro, H. (2017), “Analisis Beban Kerja Mental menggunakan Metode Nasa-TLX pada Divisi Lipat Pt Solo Murni,” Fakultas Teknik, Universitas Diponegoro.

Sanjiwani, P.A.P, I Gede, R., & Surya,I.B.K. (2021), “Relationship Person-Organziation Fit and Workload to Work Stress and Job Satisfaction,” Russian Journal of Agricultural and Socio-Economic Sciences, 109(1): 47-55, DOI: 10.18551/rjoas.2021-01.06.

Santi, M.W., Nandini, N. and Alfiansyah, G. (2020) ‘the Effect of Burnout Syndrome on Turnover Intention Using Organizational Commitment As an Intermediate Variable’, Jurnal Administrasi Kesehatan Indonesia, 8(2), p. 109. Available at: https://doi.org/10.20473/jaki.v8i2.2020.109-122.

Sharma, L.S. (2018) Process Models of Employee Turnover during 1975-1995 : A Review Process Models of Employee Turnover during 1975- 1995 : A Review. European Academic Research.

Sisma, A.F. (2023), “Memahami Hadits tentang Etos Kerja dan Ayat Al-Quran yang Memuatnya,” katadata.co.id., 4 April

Supriyanto, A.S. & Maharani, V. (2021),”Spirituality to Organizational Citizenship Behavior from Islamic Perspective: Mediating Role of Spirituality at Work and Organizational Commitment,” Journal of Islamic Marketing, DOI: 10.1108/JIMA-07-2020-0211

Susanti, R., Hasyim, . and Rita, K. (2020) ‘Turnover Intention and Behavior Organizational Citizenship on Indonesian Hospital Case’, European Journal of Business and ManagementResearch,5(4). Available at: https://doi.org/10.24018/ejbmr.2020.5.4.434.

Yulianti, C. (2022), “Surah At-Taubah Ayat 105: Berisi Perintah Allah SWT untuk Bekerja Keras,” detikHikmah, 12 Desember.

Van den Broeck, A. Ferris, D., Chang, C. and Rosen, C. (2016) ‘A Review of Self-Determination Theory’s Basic Psychological Needs at Work’, Journal of Management, 42(5), pp. 1195–1229. Available at: https://doi.org/10.1177/0149206316632058.

Vansteenkiste, M., Niemiec, C.P. and Soenens, B. (2010) ‘The Development of the Five Mini-Theories of Self-Determination Theory: An Historical Overview, Emerging Trends, and Future Directions’, in T.C. Urdan and S.A. Karabenick (eds) Advances in Motivation and Achievement. Emerald Group Publishing Limited, pp. 105–165. Available at: https://doi.org/10.1108/S0749-7423(2010)000016A007.

Vansteenkiste, M. and Ryan, R.M. (2013) ‘On Psychological Growth and Vulnerability: Basic Psychological Need Satisfaction and Need Frustration as a Unifying Principle’, Journal of Psychotherapy Integration, 23(3), pp. 263–280. Available at: https://doi.org/10.1037/a0032359.

Vansteenkiste, M., Ryan, R.M. and Soenens, B. (2020) ‘Basic Psychological Need Theory: Advancements, Critical Themes, and Future Directions’, Motivation and Emotion, 44(1), pp. 1–31. Available at: https://doi.org/10.1007/s11031-019-09818-1.

Warburton, V. E., Wang, J. C.K., Bartholomew, K. J., Tuff, R. L. and Bishop, K. C.M. (2020) ‘Need Satisfaction and Need Frustration as Distinct and Potentially Co-Occurring Constructs: Need Profiles Examined in Physical Education and Sport’, Motivation and Emotion, 44(1), pp. 54–66. Available at: https://doi.org/10.1007/s11031-019-09798-2.

Williamson, M.K. and Perumal, K. (2021) ‘Exploring the Consequences of Person–Environment Misfit in the Workplace: A Qualitative Study’, SA Journal of Industrial Psychology, 47, pp. 1–12. Available at: https://doi.org/10.4102/sajip.v47i0.179