Telemedicine and Beyond: Halodoc’s Digital Supply Chain Strategy for Better Medical Access and Quality in Indonesia
Main Article Content
Abstract
The development of digital technology in the health sector is very important because it can overcome the limitations of access to medical services, especially in developing countries with limited infrastructure. This 0study aims to examine the implementation of digital supply chain strategies by HaloDoc in optimising healthcare services in Indonesia. It also aims to explore how digital technology integration improves operational efficiency and patient satisfaction in telemedicine services. The research method used was a literature study with a qualitative approach, reviewing various journals, industry reports, and official documents related to the digitalisation of the healthcare supply chain. The data was analysed using content analysis to classify the findings into themes such as service efficiency, drug stock management, and patient data security. The results showed that digitalisation of the supply chain at HaloDoc increased the speed of drug distribution, reduced patient waiting times, and expanded service coverage to remote areas. The integration of technologies such as Artificial Intelligence, cloud computing, and big data analytics also strengthens the efficiency of drug stock management and real-time prediction of patient needs. In conclusion, the implementation of a technology-based digital supply chain at HaloDoc has proven effective in improving operational efficiency and the quality of digital health services in Indonesia. The limitation of this research lies in the scope of the study which only uses secondary data, so it is recommended that future research use direct interview methods or case studies to get a more comprehensive perspective from internal companies and service users.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
https://creativecommons.org/licenses/by-sa/4.0/
References
Amjad, A., Kordel, P., & Fernandes, G. (2023). A Review on Innovation in Healthcare Sector (Telehealth) through Artificial Intelligence. Sustainability (Switzerland), 15(8), 1–24. https://doi.org/10.3390/su15086655
Bartsch, S., Behn, O., Benlian, A., Brownsword, R., Bücker, S., Düwell, M., Formánek, N., Jungtäubl, M., Leyer, M., Richter, A., Schmidt, J. H., & Will-Zocholl, M. (2025). Governance of High-Risk AI Systems in Healthcare and Credit Scoring. Business and Information Systems Engineering. https://doi.org/10.1007/s12599-025-00944-4
Borges do Nascimento, I. J., Abdulazeem, H., Vasanthan, L. T., Martinez, E. Z., Zucoloto, M. L., Østengaard, L., Azzopardi-Muscat, N., Zapata, T., & Novillo-Ortiz, D. (2023). Barriers and facilitators to utilizing digital health technologies by healthcare professionals. Npj Digital Medicine, 6(1), 1–28. https://doi.org/10.1038/s41746-023-00899-4
Büyüközkan, G., & Göçer, F. (2018). Digital Supply Chain: Literature review and a proposed framework for future research. Computers in Industry, 97, 157–177. https://doi.org/10.1016/j.compind.2018.02.010
Databoks. (2023). Telemedicine Terfavorit untuk Konsultasi Masalah Kesehatan Mental. https://databoks.katadata.co.id/infografik/2023/01/19/telemedicine-terfavorit-untuk-konsultasi-masalah-kesehatan-mental
Dinkes. (2023). 10 Contoh Penggunaan Teknologi AI di Dunia Kesehatan. Dinkes.Tegalkota.Go.Id. https://dinkes.tegalkota.go.id/berita/detail/10-contoh-penggunaan-teknologi-ai-di-dunia-kesehatan
Dkatadata.co.id. (2021). No Title. https://katadata.co.id/digital/startup/603cc92f0dd5d/pengguna-halodoc-naik-dua-kali-lipat-layanan-dokter-paling-diminati
Erwin Permana, Claradhika Putri, & Elsa Amanah. (2024). Strategi Perusahaan Halodoc dalam Meningkatkan Sistem Digitalisasi Bisnis Layanan Jasa Kesehatan di Indonesia. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 5(5), 4050–4064. https://doi.org/10.47467/elmal.v5i5.2184
Ghouri, A. M. (2025). View of Management Information System and Digital Supply Chain Influence on Supply Chain Resilience through Supply Chain Risk Management. SSRN Electronic Journal, January. https://doi.org/10.2139/ssrn.5081694
Gonu, E., Agyei, P. M., Richard, O. K., & Asare-Larbi, M. (2023). Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective. Cogent Business and Management, 10(1). https://doi.org/10.1080/23311975.2022.2163797
HaloDoc. (2025). Frequently Asked Question. https://www.halodoc.com/faq/questions/apa-saja-tipe-pengiriman-di-halodoc
HaloDoc. (2025). HaloDOC Official. https://www.halodoc.com/aplikasi-halodoc?srsltid=AfmBOorUJh8FwczjCgok2Gwg-cphlJEN8jxTLPgL0AGZgl9z6d6yaveE
Harsono, H., & Kiswara, G. J. (2022). Pengaruh Rantai Pasokan Digital pada Kinerja Organisasi: Studi Empiris di Industri Pertahanan. Journal of Industrial Engineering & Management Research, 3(6), 80–90.
Juliana, S. (2025). Pengalaman Konsultasi di HalDoc. https://shintajuliana.com/pengalaman-vaksin-saat-pandemi/pengalaman-konsultasi-di-halodoc/
Kelly, C. J., & Young, A. J. (2017). Machine Translated by Google Mempromosikan inovasi dalam perawatan kesehatan Machine Translated by Google. 4(2), 121–125.
Kemenkes. (2023). Transformasi Digital. https://dinkes.tegalkota.go.id/berita/detail/10-contoh-penggunaan-teknologi-ai-di-dunia-kesehatan
Listiani, L., Lathifah Izzati, M., Zahra, N., & Purba, H. (2024). Analisis Pemanfaatan Aplikasi Halodoc Terhadap KualitasPelayanan Kesehatan di Indonesia. Arrazi: Scientific Journal of Health, 2, 193–200. https://journal.csspublishing.com/index.php/arrazi
Locsin, R. C., Soriano, G. P., Juntasopeepun, P., Kunaviktikul, W., & Evangelista, L. S. (2021). Social transformation and social isolation of older adults: Digital technologies, nursing, healthcare. Collegian, 28(5), 551–558. https://doi.org/10.1016/j.colegn.2021.01.005
Lumbanraja, A., Khairani, F., Hasibuan, H., & Harahap, L. M. (2025). Analisis Supply Chain Management Dalam Meningkatkan Efesiesi dan Daya Saing UMKM. Jurnal Penelitian Ilmiah Multidisiliner, 02(01), 113–121.
Nasiri, M., Ukko, J., Saunila, M., & Rantala, T. (2020). Managing the digital supply chain: The role of smart technologies. Technovation, 96–97(March), 102121. https://doi.org/10.1016/j.technovation.2020.102121
Nur Anisa, L., Andawiah, S., Putra Utama, D., & Afan, I. (2025). Implementasi Supply Chain Management Untuk Meningkatkan Kinerja Logistik Perusahaan. Jurnal Masharif Al-Syariah: Jurnal Ekonomi Dan Perbankan Syariah, 10(1), 460–471. https://doi.org/10.30651/jms.v10i1.25469
Razak, G. M., Hendry, L. C., & Stevenson, M. (2023). Supply chain traceability: a review of the benefits and its relationship with supply chain resilience. Production Planning and Control, 34(11), 1114–1134. https://doi.org/10.1080/09537287.2021.1983661
Ter-Akopov, G. N., Kosinova, N. N., & Knyazev, S. A. (2019). Digital technologies in healthcare: achievements and prospects. 81(Mtde), 321–325. https://doi.org/10.2991/mtde-19.2019.61
Varadarajan, R. (2024). Inclusive innovations in services: leveraging digital technologies for inclusive innovations in healthcare services. European Journal of Marketing, 58(13), 107–129. https://doi.org/10.1108/EJM-02-2023-0080
Yalap, O., & Da, M. (2025). Exploring innovation in healthcare : the mediating role of safety perception between organizational climate and innovative work behavior. 191(January). https://doi.org/10.1016/j.ssci.2025.106943
Ye, F., Liu, K., Li, L., Lai, K. H., Zhan, Y., & Kumar, A. (2022). Digital supply chain management in the COVID-19 crisis: An asset orchestration perspective. International Journal of Production Economics, 245(August 2021), 108396. https://doi.org/10.1016/j.ijpe.2021.108396
Yuswantoro, F., Oktaria, N., & Mujoko, H. (2022). Peran Implementasi E-Procurement dan Inovasi Supply Chain Terhadap Kinerja Supply Chain Industri Pertahanan Pada Era Digital. Journal of Industrial Engineering & Management Research, 3(6 SE-Articles), 7–16. https://www.jiemar.org/index.php/jiemar/article/view/320