Key Factors Influencing Purchase Intention in Live Streaming Platforms: A Conceptual Paper

Main Article Content

Wan Nur Fazni Wan Mohamad Nazarie
Fuadah Johari
Hanim Misbah
Arif Hartono

Abstract

This paper explores the factors influencing purchase intention in live-streaming commerce, focusing on the evolving dynamics of digital business and the conversion of website traffic into sales. Platforms such as TikTok, Shopee, and Lazada are discussed as examples of successful digital strategies. The paper emphasizes the transformative impact of the digital age on business practices, particularly in the context of live-streaming commerce. Key areas of focus include the roles of online customer reviews, influencer marketing, information richness, and customer engagement in shaping consumer purchase intention. By examining these elements, the paper aims to provide a conceptual framework for marketers to refine their strategies in the rapidly changing landscape of live-streaming commerce. This work contributes to the ongoing discourse on the potential and challenges of media-based marketing interventions in the digital era.

Downloads

Download data is not yet available.

Article Details

Section
Articles

References

Ajzen, I., & Madden, T. J. (1986). Prediction of goal-directed behavior: Attitudes, intentions, and perceived behavioral control. Journal of Experimental Social Psychology, 22(5), 453–474. https://doi.org/10.1016/0022-1031(86)90045-4

Alfred, O. (2013). Influences of Price and Quality on Consumer Purchase of Mobile Phone in the Kumasi Metropolis in Ghana: A Comparative Study. European Journal of Business and Management, 5(1), 179–199.

Ao, L., Bansal, R., Pruthi, N., & Khaskheli, M. (2023). Impact of Social Media Influencers on Customer Engagement and Purchase Intention: A Meta-Analysis. Sustainability. https://doi.org/10.3390/su15032744

Blasco-Arcas, L., Hernández-Ortega, B., & Jiménez-Martínez, J. (2016). Engagement platforms: The role of emotions in fostering customer engagement and brand image in interactive media. Journal of Service Theory and Practice, 26(5), 559-589. https://doi.org/10.1108/JSTP-12-2014-0286

Boerman, S. C., Willemsen, L. M., & Van Der Aa, E. P. (2017). This post is sponsored: Effects of sponsorship disclosure on persuasion knowledge and electronic word of mouth in the context of Facebook. Computers in Human Behavior, 70, 296-305. https://doi.org/10.1016/j.chb.2017.01.011

DataReportal. (2023, February 13). Digital 2023: Malaysia. DataReportal – Global Digital Insights. https://datareportal.com/reports/digital-2023-malaysia

Gesmundo, M. A. G., Jordan, M. D. S., Meridor, W. H. D., Muyot, D. V., Castano, M. C. N., & Bandojo, A. J. P. (2022). TikTok as a Platform for Marketing Campaigns: The effect of Brand Awareness and Brand Recall on the Purchase Intentions of Millennials. Journal of Business and Management Studies, 4(2), 343-361.

Guo, L., Hu, X., Lu, J., & Ma, L. (2021). Effects of customer trust on engagement in live streaming commerce: Mediating role of swift guanxi. Internet Research, 31(5), 1718-1744.

Ho, R., & Teo, T. (2020). Consumer Socialization Process for the Highly Connected Customers. In Consumer Socialization Process for the Highly Connected Customers (pp. 1-19). https://doi.org/10.4018/978-1-5225-9697-4.CH001

Hossain, M. A., Kalam, A., Nuruzzaman, M., & Kim, M. (2023). The power of live-streaming in consumers’ purchasing decision. SAGE Open, 13(4), 21582440231197903.

Kemp, S. (2023, February 13). Digital 2023: Malaysia. DataReportal – Global Digital Insights. https://datareportal.com/reports/digital-2023-malaysia

Kotler, P., & Keller, K. L. (2016). Manajemen Pemasaran (12th ed.). PT. Indeks.

Lee, E., & Shin, S. (2014). When do consumers buy online product reviews? Effects of review quality, product type, and reviewer's photo. Computers in Human Behavior, 31, 356-366. https://doi.org/10.1016/j.chb.2013.10.050

Lu, B., & Chen, Z. (2021). Live streaming commerce and consumers' purchase intention: An uncertainty reduction perspective. Information & Management, 58, 103509. https://doi.org/10.1016/J.IM.2021.103509

Mishra, D. (2023). Effect of Influencer Marketing on Purchase Intention: A systematic review and Meta-Analysis. International Journal of Scientific Research in Engineering and Management. https://doi.org/10.55041/ijsrem20670

Nawi, N. C., Al Mamun, A., Hamsani, N. H. B., & Muhayiddin, M. N. B. (2019). Effect of consumer demographics and risk factors on online purchase behaviour in Malaysia. Societies, 9(1), 10.

Prentice, C., Han, X., Hua, L., & Hu, L. (2019). The influence of identity-driven customer engagement on purchase intention. Journal of Retailing and Consumer Services. https://doi.org/10.1016/J.JRETCONSER.2018.12.014

Purdy, J. M., & Nye, P. (2000). The impact of communication media on negotiation outcomes. The International Journal of Conflict Management, 11(2), 162-187.

Qin, C., Zeng, X., Liang, S., & Zhang, K. (2023). Do Live Streaming and Online Consumer Reviews Jointly Affect Purchase Intention? Sustainability. https://doi.org/10.3390/su15086992

Sari, P. N., & Karsono, L. D. P. (2023). Factors Affecting Customer's Purchase Decision while Shopping on Tiktok Live: Impulsive Buying as a Moderator. Relevence: Journal of Management and Business, 6(1).

Siregar, E. N., Pristiyono, P., & Al Ihsan, M. A. (2023). Analysis of Using Tiktok as Live Marketing in Attracting Consumers' Interest in Buying. Quantitative Economics and Management Studies, 4(3), 453-463.

Stouthuysen, K., Teunis, I., Reusen, E., & Slabbinck, H. (2018). Initial trust and intentions to buy: The effect of vendor-specific guarantees, customer reviews and the role of online shopping experience. Electronic Commerce Research and Applications, 27, 23-38. https://doi.org/10.1016/j.elerap.2017.11.002

Sun, Y., Shao, X., Li, X., Guo, Y., & Nie, K. (2021). How Live Streaming Influences Purchase Intentions in Social Commerce: An IT Affordance Perspective. Electronic Commerce Research and Applications, 40, 100958. https://doi.org/10.1016/j.elerap.2021.100958

Thomas, M., Wirtz, B., & Weyerer, J. (2019). Influencing factors of online reviews: An empirical analysis of determinants of purchase intention. International Journal of Electronic Business, 15, 43-71. https://doi.org/10.1504/IJEB.2019.10020274

Wang, Y. (2015). Does Internet Information Influence Fund Investors' Purchase Intention? Review of Business and Finance Studies, 6, 11-19.

Wongkitrungrueng, A., & Assarut, N. (2020). The role of live streaming in building consumer trust and engagement with social commerce sellers. Journal of Business Research, 117, 543-556. https://doi.org/10.1016/J.JBUSRES.2018.08.032

Xiao, Y., Wang, L., & Wang, P. (2019, October). Research on the influence of content features of short video marketing on consumer purchase intentions. In 4th International conference on modern management, education technology and social science (MMETSS 2019) (pp. 415-422). Atlantis Press.

Yen, Y. S. (2014). The interaction effect on customer purchase intention in e-commerce: A comparison between substitute and complement. Asia Pacific Journal of Marketing and Logistics, 26(3), 472-493.

Zhang, K., Zhao, S., Cheung, C., & Lee, M. (2014). Examining the influence of online reviews on consumers' decision-making: A heuristic-systematic model. Decision Support Systems, 67, 78-89. https://doi.org/10.1016/j.dss.2014.08.005

Zhang, M., Qin, F., Wang, G., & Luo, C. (2020). The impact of live video streaming on online purchase intention. The Service Industries Journal, 40, 656-681. https://doi.org/10.1080/02642069.2019.1576642

Zheng, R., Li, Z., & Na, S. (2022). How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective. Journal of Retailing and Consumer Services, 68, 103015.

Zhou, R., & Tong, L. (2022). A Study on the Influencing Factors of Consumers' Purchase Intention During Livestreaming e-Commerce: The Mediating Effect of Emotion. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.903023